Services
Content strategy
People are coming to your website for the content, so make it work for you. I help you create actionable content strategies so you can create content that works.
Content design
Word wrangling is just the start. Good content design takes into account customer and business needs, accessibility, and inclusivity. I create findable, readable, useful content to meet your audience needs and business goals.
If you’re planning a large-scale content re-write, I can put in place content operations processes to make the mahi efficient, productive, and fun (I promise).
Customer research
UX, user research, testing, whatever you want to call it. I help you understand what customers want, as well as testing how people respond to early concepts.
Information architecture
A good IA makes your content easy to find, even if you have thousands of pages.
I make sure your IA works well, providing design and development guidance to implement it successfully, helping you plan content design, and making sure your IA stays as the beautiful, logical creation it is.
Coaching
Your content and product teams are an asset to your organisation, but sometimes they need help to shine. I coach teams and individuals to help them solve specific content and UX problems and work through high-level challenges in a supportive, fun way. These are tailored to meet the needs of your team and organisation.
Workshops and training
Half day and full day training sessions on information architecture, content design, and content strategy. I can tailor a session for you and your team if there’s something specific you’d like to cover.
Laetitia Rodriguez, Lead UX Designer, Cochlear
“Very engaging and super interesting…It really helped me put together the pieces of the “IA puzzle/process” in place, and I particularly enjoyed the examples you gave to show how it translates in the real world.”
Robyn Haugh, CEO, Trees That Count
“I really appreciate all your energy and commitment and care you're giving to us - navigating it all so beautifully.”
Let’s make something great together
Not sure what you need? Get in touch and we’ll figure it out together.